Terms of Service

1. Important: Citizenly is not a law firm

Citizenly is not a law firm. Citizenly does not provide legal advice. Information generated by the Service is general legal information only. Communications with Citizenly are not protected by the attorney-client privilege or work-product doctrine. For advice about your specific situation, consult a licensed immigration attorney or an accredited representative of a recognized organization. The Service is intended to be used either (a) by partner organizations as a tool that supports the work of their accredited representatives or attorneys, or (b) by individual applicants as a self-help resource.

The U.S. immigration system is fact-sensitive. Eligibility determinations and red-flag indicators surfaced by the Service are derived from the inputs you provide and from publicly available statutory and regulatory sources; they may be incomplete or wrong in light of facts the Service does not know. Always verify before acting.

2. Eligibility and accounts

• You must be at least 18 years old, or 16 with a parent or legal guardian who agrees to these Terms on your behalf, to create your own account.
• You agree to provide accurate, current, and complete information during registration and to keep it current.
• You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us at legal@citizenly.ai if you suspect unauthorized use.
• If you are accepting these Terms on behalf of an organization (e.g., as an “org admin” provisioning seats), you represent that you have authority to bind that organization and that the organization will be bound.

3. License grant and acceptable use

Subject to these Terms, Citizenly grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Service for your internal, non-commercial, immigration-related purposes (or, if you are a partner organization, for the purposes set out in the agreement between us and your organization).

You agree not to:

• Use the Service to provide legal advice to a third party in exchange for a fee unless you are a licensed attorney or an accredited representative authorized to do so.
• Submit information about another person without authority to do so.
• Submit false, fraudulent, or misleading information; submit information you know to be inaccurate; or use the Service to plan or commit immigration benefit fraud.
• Reverse-engineer, decompile, scrape, frame, or attempt to derive source code from the Service except to the limited extent mandatory law allows; or use the Service to train a competing machine-learning model.
• Probe, scan, or test the vulnerability of the Service (other than through our coordinated security-disclosure channel), interfere with or disrupt the Service, attempt to bypass rate limits or security controls, or use the Service to send unsolicited communications.
• Use the Service in violation of any applicable law (including U.S. export controls, OFAC sanctions, anti-fraud laws, and the unauthorized practice of law).
• Upload viruses, malware, or content that is unlawful, infringing, defamatory, or that violates a third party's privacy.

4. Your content and inputs

You retain all rights in the information, documents, and answers you submit (“Your Content”). You grant Citizenly a non-exclusive, royalty-free, worldwide license to host, store, transmit, and process Your Content for the purpose of providing the Service to you (or to your partner organization), operating the Service securely, and complying with our legal obligations. We do not use sensitive personal information you submit (e.g., A-Number, SSN, date of birth, USCIS receipt number) to develop or improve our AI models. See our Privacy Policy for details.

You represent and warrant that you have the right to submit Your Content and that doing so does not violate any third-party right or applicable law.

5. Citizenly's intellectual property

Citizenly and our licensors own all right, title, and interest in and to the Service, the underlying software, the AI prompts and eligibility logic, the user interface, the documentation, and any feedback you provide (which you assign to us). Citizenly's name, logo, and product names are our trademarks; you may not use them without our prior written permission. Nothing in these Terms grants you any right under our patents, copyrights, trademarks, or trade secrets except the limited license in Section 3.

6. Outputs of the Service

Citizenly's outputs (eligibility summaries, generated PDFs, chat responses) are generated based on your inputs and on statutory and regulatory sources. We do not warrant that an output is correct, complete, or appropriate for your specific situation. You are solely responsible for reviewing every output before relying on it or filing it with USCIS or any other authority.

7. Fees

For partner-organization customers: fees are governed by the separate written agreement (e.g., pilot letter, order form, or master services agreement) between Citizenly and the organization. Where the Service is offered free of charge, we reserve the right to begin charging on reasonable advance notice.

8. Third-party services

The Service interoperates with third-party services we do not control (for example, USCIS websites, AWS infrastructure, our AI model provider, and partner case-management systems). Your use of any third-party service through Citizenly is subject to that third party's terms. We are not responsible for the acts or omissions of third-party services.

9. Suspension and termination

• You may close your account at any time from account settings or by emailing legal@citizenly.ai.
• We may suspend or terminate your access if you violate these Terms, if your use creates a security or legal risk to Citizenly or other users, if your partner organization's agreement with us is terminated, or if continuing to provide the Service to you would be commercially unreasonable.
• Sections 1, 4 (license you grant), 5, 10, 11, 12, 13, 14, and 15 survive termination.

10. Disclaimer of warranties

EXCEPT AS EXPRESSLY STATED IN AN AGREEMENT BETWEEN CITIZENLY AND A PARTNER ORGANIZATION, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” CITIZENLY MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON- INFRINGEMENT, OR ACCURACY. CITIZENLY DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT THE OUTPUTS WILL MEET YOUR REQUIREMENTS. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES; TO THE EXTENT THEY APPLY, THIS SECTION APPLIES TO THE MAXIMUM EXTENT PERMITTED.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CITIZENLY AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUES, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY. CITIZENLY'S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS PAID BY YOU TO CITIZENLY IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY OR (B) ONE HUNDRED U.S. DOLLARS (US$100). NOTHING IN THESE TERMS LIMITS LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW (INCLUDING LIABILITY FOR FRAUD OR FOR DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE).

12. Indemnification

You agree to defend, indemnify, and hold harmless Citizenly and its affiliates from and against any claims, damages, losses, and expenses (including reasonable attorneys' fees) arising out of (a) your use of the Service in violation of these Terms, (b) Your Content, (c) your violation of any law or any third- party right, or (d) any misrepresentation by you. Citizenly will provide prompt notice of the claim and reasonable cooperation.

13. Governing law and dispute resolution

These Terms are governed by the laws of the State of California without regard to its conflict-of-laws principles. The federal and state courts located in San Francisco County, California have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service, and you consent to personal jurisdiction and venue in those courts.

Informal dispute resolution. Before filing a claim, you agree to try to resolve the dispute informally by emailing legal@citizenly.ai with a description of the claim and what relief you are seeking. We will try to resolve your claim within sixty (60) days.

No class actions. To the extent permitted by applicable law, you and Citizenly each agree to bring claims only in your individual capacity and not as a plaintiff or class member in any class, collective, or representative action.

14. Changes

We may update these Terms from time to time. If we make material changes, we will provide reasonable advance notice (e.g., an in- product banner or email to account holders). Your continued use of the Service after the effective date constitutes acceptance.

15. Miscellaneous

• Entire agreement. These Terms, together with the Privacy Policy and any partner- organization agreement that applies, are the entire agreement between you and Citizenly regarding the Service and supersede prior agreements on that subject.
• Severability. If any provision is unenforceable, the rest remains in effect; the unenforceable provision will be modified only to the extent necessary to make it enforceable.
• No waiver. A failure to enforce a provision is not a waiver of the right to enforce it later.
• Assignment. You may not assign these Terms without our prior written consent. We may assign in connection with a merger, acquisition, financing, or sale of all or part of our business.
• Force majeure. Neither party is liable for delay or failure to perform caused by events beyond its reasonable control.
• U.S. government users.The Service is “commercial computer software” as defined in FAR 12.212 and DFARS 227.7202; use, duplication, and disclosure are subject to these Terms.

16. Contact

Citizenly, Inc.
Legal: legal@citizenly.ai
Privacy: privacy@citizenly.ai